Avaya Support


Avaya Support

The team at DBSL majorly comprises of senior ex-Avaya engineer having over 15 years of experience working in the telecom industry and Avaya.

We hold a very strong background knowledge and expertise with a vast majority of Avaya products from legacy to the latest. We have worked with various range of customers including major banks, blue-chip companies, Platinum business partners and more to provide support, maintenance and professional services.

Everey organization has different business needs and we offer flexible and custom support options to suit your business needs.

Are you an Avaya Business Partner?

  • Remote Support – Extend your existing support team with DBSL’s Level 3 engineers to support your daily fault resolutions. This gives your engineers more time to work on new projects without being worried about day-to-day support
  • Resource shortfall – Get engineering support from our team in those times when your engineers are busy with special projects or on leave. No long term contracts, we are available as and when you need us
  • Onsite Support – We work as YOUR team and support your customers onsite. This gives your business an additional advantage and more importantly gives you peace of mind whatever occurs.
  • Portfolio Expansion – You don’t need to lose that great deal because you don’t support a certain product in your portfolio. Exapnd your service offerings to gain more business and customer confidence.
  • Based outside UK – We work with you as a channel partner to maintain and support your customer on your behalf.

Are you a customer looking for better support?

  • Remote Support – Our engineers can resolve 98% of issues remotely, minimising disruption for your workforce resulting in less wasted time and much happier clients.
  • On-Site Support – We provide very flexible remote support options to suit your business. So you can be rest assured that an engineer would be onsite when you need one.
  • Upgrades and Updates – We conduct half yearly and yearly audits to ensure all your systems ate uptodate with latest patches and software versions. We then take this opportunity to run through these reports with you so we can review the current system status and also the support so we can ensure you have the best in class service.

We provide installation and support services for the following Avaya Products

Unified Communication Messaging Administration Conferencing Contact Center
Avaya Communication Manager Avaya CMM Avaya Site Administration Scopia Avaya Proactive Contact
Avaya Session Manager Modular Messaging ACCCM Avaya Aura Conferencing Avaya Aura Contact Center
Avaya System Manager Avaya Aura Messaging SAL Avaya Experience Portal
Avaya Session Border Controller Intuity Audix/LX Orchestration Designer Avaya Voice Portal
Avaya Enablement Services Avaya CMS
Presence Services Avaya Elite Multichannel
Avaya One-X Proactive Outreach Manager
Avaya MBT