Support Centre


Support Centre

Most common issues related to DBSVoIP, NFON and Broadband issues have been documented in our knowledge base. Please visit Knowledgebase

If you do not find answers and need to contact support you can click on the chat button to get Live Chat Support.

You can also send an email to support@rt.dbsl-online.com to Raise a Ticket for your issue.

Self Care Portal

The credentials would ahve been emailed to you when you originally signed up. If you need a reminder for these credentials, please send an email to support@rt.dbsl-online.com

Using the self care portal you can:

  • Raise and Track your tickets
  • View your invoices
  • Manage your phone system
  • Download your CDR’s
  • Make Payments online

Critical Issues

All critical issues can be raised with us via phone support. Critical issues are those that affect your entire phone system where you cannot make and receive calls.

Please note all support requests must have an associated ticket number.